At RMG TRADERS, we are committed to protecting your privacy and providing a secure shopping experience. By using our website or placing an order, you agree to the following Privacy Policy & Order Confirmation Policy.

1. Information We Collect

We may collect the following information:

• Full Name

• Mobile Number

• Email Address

• Billing & Shipping Address

• Payment Information (where applicable)

• Order History

• Device Information and IP Address

This information is collected only for order processing, customer support, and business operations.

2. How We Use Your Information

Your information may be used to:

• Process and confirm your orders.

• Deliver your products.

• Verify payments.

• Provide customer support.

• Prevent fraudulent transactions.

• Improve our website and customer experience.

• Send order updates and important service notifications.

3. Privacy Protection

RMG TRADERS respects your privacy and does not sell, rent, or share your personal information for marketing purposes.

Your information may only be shared with:

• Courier and logistics partners.

• Payment service providers.

• Government authorities when legally required.

• Trusted service providers involved in order fulfillment.

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

4. Order Confirmation Policy

To prevent fake orders and reserve stock, advance payment is required in the following cases:

• Orders below Rs. 4,000 require advance payment of the delivery charges.

• Orders above Rs. 4,000 require a 25% advance payment.

• All Self-Collection (Pickup) orders require a 25% advance payment, regardless of order value.

• RMG TRADERS may request advance payment for any order if additional verification is required.

Orders will only be confirmed after the required payment has been received and verified.

5. Order Processing

After successful payment verification:

• Your order will be confirmed.

• Stock will be reserved.

• Your parcel will be prepared for dispatch or collection.

• You will receive order confirmation.

Unconfirmed orders may be cancelled without prior notice.

6. Order Cancellation

If you wish to cancel your order after making an advance payment, please contact our support team immediately.

Refunds, where applicable, will be processed according to the RMG TRADERS Returns, Refunds & Exchange Policy.

Applicable banking, payment gateway, administrative, courier, or processing charges may be deducted where permitted.

7. Fraud Prevention

RMG TRADERS reserves the right to:

• Request advance payment for any order.

• Verify customer identity before dispatch.

• Cancel suspicious, fraudulent, or unverifiable orders.

• Refuse service where fraudulent activity is suspected.

• Cancel orders containing incorrect or misleading information.

The final decision regarding order approval remains with RMG TRADERS.

8. Customer Responsibility

Customers are responsible for:

• Providing accurate billing and delivery information.

• Paying the required advance payment on time.

• Providing valid payment proof when requested.

• Reviewing order details before confirming the purchase.

• Remaining available on the provided contact number for order verification if required.

Failure to meet these requirements may result in order cancellation.

9. Contact Information

For questions regarding your privacy, order confirmation, or advance payment requirements, please contact:

RMG TRADERS