At RMG TRADERS, every product is carefully inspected and tested before dispatch to ensure it reaches you in proper working condition.

By placing an order, you agree to the following Returns, Refunds & Exchange Policy.

1. Mandatory Unboxing Video

An uninterrupted unboxing video is compulsory for every order.

• The video must start before opening the parcel and continue without any cuts or edits until the product is fully inspected.
• Without a complete unboxing video, no complaint, claim, replacement, refund, exchange, or warranty request will be accepted.
• Photos, edited videos, or videos recorded after opening the parcel are not accepted.

2. Return Eligibility

Returns are accepted only within 7 days of receiving your order.

To qualify for a return:

• A complete unboxing video must be provided.
• The product must be in its original condition.
• The product must be unused (except for testing if required).
• All original accessories, manuals, packaging, and invoice must be included.
• The product must not have any physical damage caused by the customer.

3. Accepted Returns

Returns are accepted only if:

• You received the wrong product.
• The product arrived physically damaged during delivery.
• The product has a manufacturing defect or is not working properly.

All claims are subject to inspection by our technical team.

4. Non-Returnable Cases

Returns, refunds, or exchanges will not be accepted for:

• Change of mind.
• No longer needing the product.
• Disliking the product.
• Ordering the wrong item.
• Ordering by mistake.
• Compatibility issues due to incorrect product selection.
• Minor cosmetic differences that do not affect functionality.
• Damage caused by misuse, water, drops, burns, improper installation, or unauthorized repairs.
• Claims submitted without a complete unboxing video.

5. Exchange Policy

If your claim is approved, RMG TRADERS will replace the product with the same model or an equivalent model if the original is unavailable.

Approved replacements are normally dispatched within 4–7 working days after inspection.

6. Refund Policy

Refunds are only provided if:

• A replacement is unavailable, or
• RMG TRADERS determines that a refund is the appropriate solution.

Shipping charges are non-refundable.

Approved refunds may be subject to applicable payment processing, handling, or service charges where permitted.

7. Return Shipping

Customers are responsible for safely returning the product unless otherwise instructed.

The item must be securely packed to prevent damage during transit.

Any damage caused during return shipping due to inadequate packaging will be the customer’s responsibility.

8. Inspection & Approval

Every returned product is inspected before a refund or replacement is approved.

RMG TRADERS reserves the right to reject any claim if:

• The product shows signs of misuse or physical damage.
• Accessories or packaging are missing.
• The serial number or warranty seal has been removed or altered.
• The required unboxing video is not provided.

9. Contact Information

For return requests or assistance, please contact:

RMG TRADERS